David Ghedini

Linux, Java, Oracle, and PostgreSQL

David Ghedini

Thursday Jun 14, 2012

ProFTP Offline After Changing User Name (WHM/cPanel).

WHM 11.32.3 (build 19)
CENTOS 5.8 x86_64 xenpv
ProFTPD Version 1.3.4

I was required to change the user name on an existing cPanel account in WHM.

I did this via Modify Account and all seemed well.

I then noticed that ProFTP had gone offline.

Attempting to restart from WHM gave the following:

ftpserver has failed, please contact the sysadmin.

So, checking Messages for proftpd:

root@s27 [~]# cat /var/log/messages | grep proftpd

The following error was found:

Jun 9 19:39:01 s27 proftpd[17985]: Fatal: AuthUserFile: unable to use relative path for AuthUserFile '\/etc\/proftpd/username'. on line 187 of '/etc/proftpd.conf' 

When the user name was changed, backward slashes were added to the AuthUserFile path (AuthUserFile \/etc\/proftpd/username).

Opening proftp.conf in vi:

  ServerName ftp.domain.com
  AuthUserFile \/etc\/proftpd/username
  MaxClients 3 "Sorry, this ftp server has reached its maximum user count (%m).  Please try again later"
  DirFakeGroup On ftpgroup
  DirFakeUser On ftpuser
  DefaultRoot ~

  <IfModule mod_tls.c>
      TLSEngine on
      TLSRequired off
      TLSRSACertificateFile /etc/ftpd-rsa.pem
      TLSRSACertificateKeyFile /etc/ftpd-rsa-key.pem
      TLSVerifyClient off
      TLSCipherSuite HIGH:MEDIUM:+TLSv1:!SSLv2:+SSLv3

  <Directory />
    AllowOverwrite                on
    HideGroup wheel
    HideUser root
  <Anonymous /home/securelo/public_ftp>
    UseFtpUsers                   on
    RequireValidShell             off
    UseFtpUsers                   on
    RequireValidShell             off
    User                          ftp
    Group                         ftp
    UserAlias                     anonymous ftp
    DisplayLogin                  welcome.msg
    # DisplayChdir                  .message true
    <Limit WRITE>

    <Directory incoming>
      <Limit STOR>
      <Limit WRITE READ>

I removed the backward slashes from the AuthUserFile path (\/etc\/proftpd/username) and was able to start ProFTP.


HTH someone else....

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Please feel free to report bugs in cPanel & WHM to either of the following:

1. Our forum (forums.cpanel.net); or
2. Via our support system at http://go.cpanel.net/bugs

The bug you document here still exists in the latest development version of cPanel & WHM. I have filed a case (74817) to have it fixed.

Posted by Kenneth Power on August 07, 2013 at 09:30 AM CDT #

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